Kole Imports Dropship Program will accept returns on merchandise that is broken in transit or sent to the customer incorrectly within 30 days of the order date.
In these situations, Kole Imports will accept the responsibility of paying the shipping charges. If the customer would like the return the merchandise, for whatever reason, without fault to Kole Imports, the customer may do so. In these situations, items may be returned and credit will be given once the merchandise is received in good standing back to Kole Imports warehouse.
In cases of buyer's remorse we will assess a 15% restocking fee.
Kole Imports would refund the cost of the order if the customer received broken merchandise.
Also in situations where Kole Imports incorrectly ships the wrong item, the cost of the order will be refunded.
Kole Imports can exchange merchandise at our expense if the items shipped were incorrect.