Common Problems

We have various outlets where you can get further help but first you should take a look at our Frequently Asked Questions page.

If you have any questions, comments, or concerns contact us directly. We'd love to hear any kind of feedback from you.

If you are looking for integration or marketing solutions for your online store, visit our resources page.

Troubleshooting Potential Problems

I receive a 301 or 302 redirect http status code when I try to download your feed programatically.

Please make sure the url protocol is https://. Accessing the feed via the standard HTTP protocol causes this kind of redirect.

I am trying to order a product through the shopping cart but the item isn't showing up in the search results.

This will happen if you are still using an older version of our feed. This application does not support any of our previous product feeds.

My credit card keeps getting declined and I don't know why.

Most of the time, a declined credit card is the result of an incorrect card code or insufficient funds. We recommend that you contact your credit card company to resolve this issue.